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Frequently Asked Questions

Luminovi Frequently Asked Questions

1. How long will it take to process and deliver my order?

Your order is processed within 1-2 business days (Monday to Friday). Delivery typically takes 5-7 business days, so you can expect your order to arrive within approximately 6-9 business days.

2. What is your return policy? Who covers the return costs?

Returns are accepted within 30 days of delivery. The customer is responsible for return shipping costs unless the item received is defective or incorrect. In such cases, Luminovi will cover return shipping.

2. Do you deliver worldwide?

Currently, Luminovi ships exclusively within the United States. We are exploring options to expand our delivery service internationally in the future.

3. Which payment methods does Luminovi accept?

Luminovi accepts a variety of secure payment methods, including Visa, MasterCard, American Express, Discover, Diners Club, PayPal, Venmo, Apple Pay, Google Pay, and Shop Pay.

4. Is my payment information secure when ordering from Luminovi?

Yes, your payment information is completely secure. Luminovi employs industry-standard SSL encryption and continuously updates its systems to ensure the highest security standards.

5. Can I change my delivery address after placing my order?

Once your order has been processed or shipped, it's not possible to change the delivery address. Please carefully verify your address details before confirming your purchase to ensure a smooth delivery.

6. How quickly will my return be processed?

Returns are processed within 7 business days after receipt and inspection. You'll receive a confirmation email when your refund is issued to your original payment method.

7. What if I receive a defective or damaged item?

If you receive a defective or damaged product, please contact our customer service immediately at info@luminovi.com Include photos of the damage within 48 hours of delivery. Luminovi will cover return shipping costs and arrange a refund or replacement promptly.

8. How can I track my order?

Once your order ships, you'll receive an email containing a tracking number. Use our tracking page to follow your order's delivery progress.

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