Shipping Policy

At LumiNovi, we’re committed to delivering your order promptly and securely. Below is an overview of our shipping process for customers across the United States.

Where We Ship

We currently ship to all locations within the United States.

If your country isn’t available at checkout, feel free to contact us at info@luminovi.com We’ll do our best to find a tailored shipping solution for you.

Our Shipping Partners

To ensure your order arrives smoothly and on time, we partner with several trusted couriers:

USPS – The United States Postal Service, offering both standard and priority services
UPS – Reliable for larger or time-sensitive shipments
FedEx – Used for expedited delivery where needed
DHL Express – Occasionally used for high-priority or special requests

Shipping Costs

We’re happy to offer free standard shipping on all U.S. orders, with no minimum purchase required.

Estimated Delivery Timeline

Our team works hard to get your order to you as soon as possible. On average, you can expect delivery within 6-9 business days, which includes:

Processing Time: 1–2 business days
Your order is confirmed, carefully packed, and prepared for dispatch.
Transit Time: 5–7 business days
Delivery time may vary based on your location and the courier’s schedule from our fulfillment center.

Please note: During holiday periods or sales events, processing and delivery times may be slightly longer, but we’ll always do our best to minimize delays.

Order Processing & Tracking

Once your order is placed, you’ll receive an email confirmation.

After processing (within 1–2 business days), we’ll send a shipping confirmation email with a tracking number so you can follow your order via our Order Tracking page.

Unclaimed or Undeliverable Packages

If a parcel is returned due to an incorrect shipping address or failure to collect it from a pickup point, a return fee may be deducted from your refund to cover shipping costs.

Unexpected Delays

While we strive to meet all delivery estimates, some delays may occur due to:

Courier disruptions or seasonal volume
Weather-related issues
Rare logistical or supply chain setbacks

We remain in close contact with our carriers and will keep you informed if any delays arise.

Contact Information

If you have questions about our shipping policy, your order, or anything else, don’t hesitate to reach out.

Store Name: LumiNovi
Company Name: MARZA LLC
Company Number: 372116253
Address: 1603 Capitol Avenue, Suite 310 A617, Cheyenne, WY 82001, United States
Email: info@luminovi.com
Phone: +1-307-313-2490
Or use our contact form, available here.