Terms of Service
Terms and Conditions
These Terms and Conditions apply to all purchases made via the website operated by MARZA LLC, trading under the brand name LumiNovi, hereinafter referred to as “we,” “us,” or “our brand.” By creating an account and/or placing an order, you agree to be bound by the following Terms and Conditions.
1. Definitions
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We / Our Brand: MARZA LLC, company number 372116253, based in Cheyenne, Wyoming, operating under the commercial name LumiNovi.
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Customer: Any individual or legal entity making purchases through our website.
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Product: Any physical item offered for sale on our website.
2. Scope of Application
2.1 These Terms govern all use of our website and all orders placed through our online store.
2.2 Exceptions are valid only if agreed to in writing.
2.3 If any provision is deemed invalid, the rest remain enforceable.
2.4 We may update these Terms at any time. Updates take effect upon publication on our website.
3. Account Registration
3.1 Accurate and up-to-date information is required to create an account. We may request verification.
3.2 You are responsible for maintaining the security of your account credentials.
3.3 Accounts may be suspended or terminated in cases of abuse, fraud, or policy breaches.
4. Products and Listings
4.1 Product listings are regularly updated for accuracy.
4.2 We do not sell counterfeit, illegal, or unsafe goods.
4.3 All products comply with applicable safety and labeling laws.
4.4 Prices are listed in USD and include applicable sales tax where required.
5. Orders and Fulfillment
5.1 Placing an order creates a binding agreement.
5.2 We handle order processing, packaging, and shipping. Tracking information will be shared when available.
5.3 In case of a delay, we’ll inform you. If delivery exceeds 15 business days from the order confirmation, you may cancel at no cost.
5.4 Responsibility for the goods transfers upon confirmed delivery.
6. Right of Withdrawal and Returns
6.1 You may cancel your purchase within 30 days of receiving the product.
6.2 Returns must be sent within 14 days of cancellation notice. Return shipping is at the customer’s expense unless otherwise agreed.
6.3 A full refund (including original shipping costs) will be issued within 7 days of receiving and inspecting the return.
6.4 Certain items (e.g., custom, perishable, or hygiene-sensitive) are excluded from return. These exclusions are clearly stated on the product page.
7. Payments, Fees, and Taxes
7.1 Payments are securely processed by trusted third-party providers.
7.2 All prices include sales tax where applicable. You’ll receive an invoice with the correct tax details.
7.3 We do not charge extra fees beyond the product price.
7.4 Refunds are processed within 7 days for eligible canceled or returned orders.
8. Liability and Warranty
8.1 We ensure all products meet quality and legal standards.
8.2 For defective or damaged goods, please contact our support team for resolution.
8.3 Our liability is limited to the product’s value unless caused by gross negligence or intentional misconduct.
9. Intellectual Property
9.1 All content on our website—including text, images, and brand assets—is owned by MARZA LLC or used with permission.
9.2 Any unauthorized use or distribution is strictly prohibited.
10. Data Privacy
10.1 Personal data is processed in compliance with the General Data Protection Regulation (GDPR).
10.2 Your data is used solely for account setup, order processing, and support.
10.3 We do not sell or share your data without your consent or legal obligation.
11. Prohibited Use
11.1 Customers may not engage in fraudulent, illegal, or harmful conduct on our website.
11.2 Breaches may result in account suspension and/or legal action.
12. Force Majeure
12.1 We are not responsible for delays or failures caused by events outside our control (e.g., natural disasters, cyberattacks, government action).
12.2 If such events persist beyond 30 days, either party may cancel the agreement without further obligations.
13. Account Termination
13.1 Customers may close their account at any time once all obligations are fulfilled.
13.2 We may suspend or close accounts in the event of violations, fraud, or misuse.
14. Governing Law and Dispute Resolution
14.1 These Terms are governed by the laws of the United States (State of Wyoming).
14.2 Disputes shall be resolved in the competent court of our jurisdiction unless otherwise mandated by law.
14.3 We may consider alternative dispute resolution on a case-by-case basis.
Contact Information
If you have questions or need clarification regarding these Terms or our website:
Store Name: LumiNovi
Company Name: MARZA LLC
Company Number: 372116253
Address: 1603 Capitol Avenue, Suite 310 A617, Cheyenne, WY 82001, United States
Email: info@luminovi.com
Phone: +1-307-313-2490
Or use our contact form, available here.
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