Return and Refundpolicy

Return & Refund Policy

At LumiNovi, your satisfaction is our priority. This policy outlines the return and refund procedures to ensure a clear and hassle-free experience. Please review the details below carefully.

Return Window

You may initiate a return within 30 days of receiving your order (not the purchase date). This gives you adequate time to inspect the product.

Eligibility Criteria

To qualify for a return, the item must meet the following conditions:

• Unworn, unwashed, and unaltered

• Returned in original packaging, including all tags and accessories

Refund Process

Once your return has been received and inspected, we will issue a refund within 7 business days.

Return Shipping Costs

• Our responsibility: If the return is due to an error on our part (e.g., incorrect item, damage, or defect), we will cover the return shipping.

• Your responsibility: If returning for other reasons (e.g., size change, change of mind), return shipping is at your expense.

Return Address

The return address will be provided once you contact our customer support team. We strongly recommend using a trackable shipping method, as LumiNovi is not liable for return shipments lost without tracking or proof of delivery.

Situations Eligible for Return

Cancelling Your Order

To cancel your order, email us at info@luminovi.com with your order number and details. If the order has already shipped, it will need to be returned following the steps below.

Damaged During Delivery

If your product arrived damaged, notify us within 30 days at info@luminovi.com
Please include:

• Your order number

• Description of the damage

• Clear photos of the issue

Manufacturing Defects or Warranty Issues

If the item has a manufacturing fault or falls under a warranty claim, contact us at info@luminovi.com Provide:

• Your order number

• Description of the issue

• Supporting images

Note: Warranty coverage varies by product and is provided at the time of purchase.

Change of Mind

If you've changed your mind, returns are accepted within 30 days. Contact info@luminovi.com with your order number and reason for return.

Exchanges

For exchanges, email info@luminovi.com and include:

• Your order number

• Product details

• The item you'd like in exchange

Incorrect Product Received

If the wrong item was delivered, contact us within 30 days at info@luminovi.com
Provide:

• Your order number

• A photo of the received item

Return Procedure

1. Contact us – Reach out to our support team with your return request

2. Provide documentation – Submit all required details and images

3. Receive instructions – Once approved, we’ll send you the return address

4. Package carefully – Repack the item with all original accessories and tags

5. Ship your item – Ensure the return is sent within 30 days

6. Inspection & processing – We’ll inspect the return upon arrival

7. Refund or exchange – Once approved, we’ll process your refund or send your exchange within 7 days

Refund Information

• Timeframe: Refunds are issued within 7 business days after receiving your return

• Method: Funds are returned to your original payment method

• Alternatives: In some cases, we may offer store credit or an exchange in place of a monetary refund

Non-Returnable Items

Due to hygiene and safety considerations, we cannot accept returns for:

• Worn or washed products

• Altered items

• Items missing original packaging or tags

• Swimwear or underwear

Important Notice
If you refuse delivery of a package, you will be held responsible for all resulting costs. In some cases, carriers may dispose of unclaimed packages—in such instances, refunds cannot be issued.
Unauthorized returns that do not follow the process outlined above will be declined.

Contact Us

If you have any questions or need assistance with a return:

Store Name: LumiNovi
Address: 1603 Capitol Avenue, Suite 310 A617, Cheyenne, WY 82001, United States
Email: info@luminovi.com
Phone: +1-307-313-2490
Or use our contact form, available here.